I am having streaming issues

If you are experiencing streaming issues there are a few simple actions you can take to improve the quality of your stream:

• Try clearing your cache and cookies, if you're unsure on how to do this take a quick look at the video below. For more information on different devices please see "Why and how to clear cache and cookies" here..
• Try refreshing your page or see if you can access the video from another browser and/or device.
• Control your internet connection; For a reliable viewing experience at the medium quality, you need a minimum of 1.5Mb download Internet speed.
• Contact the video owner (contact page on the website where you purchased the video from) to see if they can double-check the video quality for you.